Network outages impact city services

Indianapolis, Indiana – In Indianapolis, public services are currently being hampered by a network outage.

The Information Services Agency informed city employees of a network outage via email just before noon. Numerous city offices lack phone service, internet connection, and access to many city websites. Employees at the Criminal Justice Campus and the City-County Building are among those impacted.

The mayor’s office reports that the problem is thought to be the result of a cut fiber cable.

“The City-County Information Services Agency has determined a general location of a fiber cut that is believed to be responsible for today’s network outage and has dispatched engineers for on-site inspection and resolution of the issue,” said Mark Bode, communications director for Mayor Joe Hogsett’s Office.

City officials have not specified precisely which services are impacted.

“ISA is currently experiencing a network outage, including the Avaya telephone system. Internal and external traffic is affected, including email. The Cisco telephone system is not affected by the outage,” the email stated. “There is currently no estimated restoration timeline, and we are working to determine the cause of the outage and to resolve this issue as soon as possible.”

Just after 1:30 p.m., an email was sent as a follow-up. “ISA is currently working to determine the cause of this morning’s network service outage. We do not have an estimated timetable for resolution and will provide updates as information becomes available,” the email read. “We appreciate your patience as we work to address this issue.”

Officers with the Indianapolis Metropolitan Police Department reported that dispatchers are still taking calls and can still send out officers. “We are still operating and you can still call 911. Our officers are still responsive as well as our dispatch center,” said IMPD Officer William Young.

A directive issued by Marion Circuit Court Judge Tiffany Vivo on Thursday ordered the closure of the Circuit and Superior Courts in Marion County.

On Friday, court business is anticipated to continue.